The Zhejiang consumer pays great attention to the service class rights protection mobile telecommunication to appeal that increases 131%

Chinanews Hangzhou, October 31 – (reporter child Jingyi Shao Yanfei) reporter issued from the Zhejiang bureau of industry and commerce other day “in 2009 Expends Appeal Situation Evaluation Report In the third quarter” learned, in the third quarter the Zhejiang all levels of industry and commerce department altogether accepts the commodity class expense to appeal to 10428, compared to the same period last year grows 2.3%; Altogether accepts the service class expense to appeal to 6297, compared to the same period last year grows 22.7%. May know according to this data, the Zhejiang consumer pays great attention to serving class the expense rights protection more and more. But in the service class expense appeal, mobile telecommunication service appeal case 1225, grows 131.1% compared to the same period last year, regardless of being the absolute quantity or the increased range, is situated in the expense appeal first.

According to this “Report”: In 2009 the Zhejiang industry and commerce departments 12315 expense appeal complaint center altogether accepts the commodity class expense to appeal to 10428 in the third quarter, the processing commodity class expense appeals to 9996, compared to the same period last year grows 2.3% separately, 6.1%; Altogether accepts the service class expense to appeal to 6297, the processing service class expense appeals to 6054, compared to the same period last year grows 22.7% separately and 28.1%.

And, in the service class expense appeal, mobile telecommunication service appeal case 1225, grow 131.1% compared to the same period last year, regardless of being the absolute quantity or the increased range, is situated in the expense appeal first. The transmission service appealed to 173, compared to the same period last year grew 82.1%. The Internet service appealed to 365, grew 32.2%. In addition, the dining class service appeal and cosmetology style hair class service appeal, hotel class service appeal and other appeal quantities are also quite big.

The reporter found that the consumer to the mobile telecommunication service reflection’s subject matter is: The fees are not transparent, unreasonable service; Without the consumer agreed that changes the meal service arbitrarily; SP service unreasonable service; The rechargeable card expired remaining sum does not draw back violates the consumer right; The handset trash short note is in flood and so on. The subject matter which responded to the intermediate services organization is: Some facilitating agency main body qualifications are illegal, sets up the branch office arbitrarily, does not have is serious according to the management and ultra scope operating condition; Not not really supplies, obsolete and so on false information to swindle the handling charge to the consumer; Traps using the form contract, in the contract period the medium achievement has not attached for payment the deposit or charges the incentive; Also some bad media hired child-care or are in cahoots with the unlawful element, tempt the consumer to be deceived. To Internet service appeal’s subject matter is the broadband network running rate slow, breaks net phenomenon to be frequent; Propaganda and actual incompatible, the net fast reaches his network operator not to propagandize the speed; The service cannot follow, cannot install or the service on time and so on.

Zhejiang bureau of industry and commerce people concerned said that in the third quarter serves class the appeal to increase sharply, besides related profession service concept insufficient, pays great attention to serving class the expense rights protection with the Zhejiang consumer more and more also has very big relations.

Therefore, the Zhejiang commodity expense appealed in view of 2009 in the third quarter and serves the expense appeal to reflect the prominent problem, the Zhejiang industrial and commercial administration bureau simultaneously sends out the expense rights protection prompt, the reminder general consumers pays attention when the expense safeguards own rights. (End)

(This article originates: China News)